Dear Mr. King.
It has been on my heart to write you and let you know
about a very special employee you have at King Acura service department. To
tell you a little bit about our history with Acura is necessary. I purchased my
very first car upon graduating from auburn in 1986. I took out a loan and
purchased and Acura integra- my first and most favorite sports car. I kept it
10 years and always had it serviced at Acura - even when it broke down in
periodo key I rented a uhaul truck and flat bed and towed it all the way back
to Birmingham as I would not have trusted anyone else to work on my car!
Trust is huge for me and once I have that trust I am a loyal customer. When I
had a daughter 18 years ago we purchased a Honda mini van and once we were
graduated from the mini van needs , I was able to purchase a brand new Acura
MDX I think that was 2008- my husband also had a 2004 Acura MDX . All the while
we have been establishing the most wonderful customer relationship with Brian
Richards! He gave us his cell number all those years ago and has been
"moving mountains for us ever since" ! Just recently - we purchased
another car for our 18 year old daughter and Vince and Reed helped make this
happen for us. The real story is she was wanting a Santa Fe sport and had that
in her mind for months. She drives the old Acura 2004 and one day we went to
the service department for oil change she got to witness the special
relationship and kindness of Brian and she said I really think I want to buy a
car from Brian because he treats you and Dad so good I want to have that with
my new car! I told Brian I wanted him to sell me our new car as he was the
single reason for this new car purchase and he said you know Mrs Marshall I
can't do that but Vince is super and will treat you right. We went back and
forth about how I really wanted him to receive some commission as it was
because of our personal -exceptional treatment that we received from him every
single time we call or come in. Brian is like family to us and so that is why I
am writing to let you know.
Sometimes in life the most special ones never get noticed or recognized for
going beyond what is expected and so I felt the Lord was telling me " let
them know" as the Lord wants to bless Brian. My daughter was so excited
about her early graduation and 18th birthday gift! She will start auburn in the
fall and we will plan her service visits for when she comes to visit. On a
different note : when we were buying Meme's car something came up about her
going to JH ranch this summer and Reed told us you were also were a supporter
of the ranch! Our family loves Jh ! My husband and son are going this summer
and my daughter is going and planning to climb Mt Shasta!!! May you and King
Acura continue to be blessed and sowing good seeds into your "team".
Bless you big, Margaret
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"I can't say enough about John Stanton. He made the whole process FUN! I felt no pressure and got a great deal. He had my rental car picked up and even retrieved my house key that I left on the key ring. I will definitely refer my family and friends to King Acura and John Stanton."
Cathy Barton
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"We truly enjoyed our buying experience at King Acura and everyone was very easy to work with and friendly."
Luke McClain
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"This is our second car to purchase from King Acura. Their cars are terrific but their service is superior to any other dealership!"
Bryan Pate
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"Excellent, friendly sales team. My wife commented that the staff were more like "real people" rather than salesmen that we have experienced in the past at other dealers."
Frank C Ellis JR PC
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"The total process was very efficient and helpful. John Stanton, Salesman, was excellent, as was the Finance Manager, Rachel. It was a great experience."
Deborah Walters
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"We are extremely pleased with every aspect of our purchase! The TLX is fantastic, and King Acura made car shopping a pleasure."
Joseph Duke
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"We were introduced to Reed Lyles, Richard Croy. The owner, Mr. King, introduced himself and spoke with us briefly. The facility was clean and quiet making it easy to communicate. Rachel Meinke was helpful in explaining the contracts; actually suggesting options we had not thought of. I mention Jefferson Hunt last because he was the first person we met and he set the pace. We found him to be warm and friendly with a pleasant sense of humor. I leaned so much from him about new technology and safety features in general and the Acura in particular. He has followed up to check on our satisfaction and to see if we had any questions. I am satisfied that I made a good choice and Jefferson played a key role in my decision to purchase an Acura. He is to be commended and I will recommend him to friends and family. Thank you for asking me to share my opinion of King Acura and Jefferson Hunt."
Rose Perry
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I bought an Acura in 2010. Both then and now, the salesmen were excellent- informative, friendly but not too pushy. I appreciate that.
Stephen Yoder
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King Acura made the purchase experience very clear and simple. As long as the service, in the future, provided by the service department, is as good as the purchase experience, I will be a customer of theirs for years to come.
Stephen Blackwood
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Their Service Is Impeccable And I Was Treated So Well. I Owned A Lexus Before This Acura And I Decided Not To Buy Another Lexus Because Of Their Service Department. I Love My Acura And Their Service Department!
Sally Rodgers
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King Acura Service Department: They Are Always Prompt At Getting Back To Me. They Get Me In Quickly. They Are Friendly And Hospitable. They Haven't Sold Me On Something That Isn't Needed. I Am In And Out Quickly. They Are Efficient And Courteous
Melanie Collett
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Ronda,
Just a quick note to say thanks and my appreciation for your
staff taking care of me this past weekend. My wife and I were in
Birmingham for a quick get-a-way as we live in Atlanta and as soon as we
arrived at the Birmingham Barons game on Friday night, our check engine light
came on in our 2007 Acura MDX. Not ideal when you had just driven for 2.5
hours and were looking forward to a weekend away with our 4 year old and a lot
of time at the pool! I googled and found your dealership and was at the service
door at 8:10am on Saturday morning where I met Sonya. She immediately
took my car back and pulled the code to figure out what was wrong, had the part
on hand and had me back on the road to my family by 10:30am (which also
included a full wash/detail)! Fortunately for my wallet, it wasn't a big
repair, but when you are 2.5 hours away from home and those who normally
service your car any repair is a big repair.
Thank you to you and your team who got me back on the road
and allowed us to have a great get-a-way in Birmingham. We had an
excellent stay at Ross Bridge and enjoyed great meals in your city.
Thank you for taking care of us.
Kind regards,
Kyle Aldridge
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"I was provided the information I wanted about the vehicle and more. There was no sales pressure, otherwise, I would have left. I liked corresponding via email. The sales personnel were courteous , knowledgeable and patient."
Mary Whitson
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