King Acura

"They Genuinely made me feel important!"

I drove from ATL GA where there were two closer dealerships specifically to deal with King Acura because of my online and phone treatment by them. Professional, courteous, they genuinely made me feel as if I was the most important client they had ever had. My time was of the utmost importance to them and everything possible was done to make me feel accommodated. I love my car and will keep it a very long time but when the time comes I truly plan to drive to Alabama again and deal with King.

 From day one King Acura made it clear this was "all about me". Calls were handled when it was convenient for ME. Details were handled in a way that worked for ME. Even the negotiation process felt as if they only wanted ME to be happy. It was the best car purchasing experience of my life!

Deborah Wynn,Atlanta, Ga.

"Far superior to Lexus!"

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Dear Ms Locke,

 

We are very happy  with our Acura Rdx and are enjoying it very much.  Mr Stone is constantly finding new "things" to enjoy.  He is actually reading the manual!  We were pleased with the professionalism of our salesman, Rick  He took time to explain everything to us, even though I was approaching the information overload. (Ron could have stayed all day and participated in the training session.) We received a pleasant and tasty surprise today.  Thank you...the cookies were delicious and a nice touch.

 The customer service and follow up at King Acura is far superior to Tom Williams Lexus and makes us feel special.

 

Enjoying our new Acura Rdx!

 

Sincerely,

 

Jo Ann and Ron Stone 

 

Jo Ann and Ron Stone

"The absolute best service experience I've ever had!"

Jefferson,

  I actually brought my car in for my first service a few weeks ago, and I had to bring it back this Saturday because one of the TPMS sensors shorted out.

I wanted to let you know the same thing that I posted for everyone on Facebook to see concerning the service department.  That was the absolute best service experience I've ever had!

 

I've been to other dealers' service departments when I had issues that should be covered under warranty with other vehicles, and most times they've tried to blame me for doing something to make the issue occur.  They had drab waiting rooms with stale coffee that had been sitting on a burner most of the day, and even if I had an appointment the wait was always terribly long.

 

That was not the case at the King Acura service department.  Everyone was so, very courteous.  Scott asked me about the error messages from the car and any conditions that may have occurred, but he never once made the assumption that I had caused the problem.  The waiting rooms were nice with natural light, large televisions, computers, Wi-Fi, fresh ground Starbuck's coffee (my favorite), real creamer, sodas, and snacks.  I brought my laptop, and the time flew by.  After replacing the bad sensor in one of the tires, my car was washed and vacuumed all at no charge.  All of the other customers that were waiting were just as content with the service and their overall experience with their Acura's as I have been with mine.

 

I truly have enjoyed driving my Acura.  It is not only comfortable to drive and roomier than anyone would expect from that size car, but it is truly a luxury vehicle mechanically as well.  I love that the engine shifts down when I brake going down a hill.  The fact that it knows to keep from accelerating has made a large difference in how much braking I have to do on the curvy, windy road that I drive every day; and there is no replacing the amount that it improves the handling when going downhill and thru a curve at the same time.  I also have a great appreciation for the fact that my car told me that there was an error with my TPMS, and it told me which tire had the issue.  Most vehicles would just turn on some dummy service light, and it would be up to the service department to attach their computer and tell me what was wrong.  The technology in this vehicle makes me feel better because I know what the issue is, and I'm sure it benefits the service department by cutting down on time when doing repairs.

 

In closing, I knew that I would enjoy my Acura; and I purchased it over a Honda, Toyota, or Nissan because of the standard leather seats, sunroof, and blue tooth in the Acura that I could only get on a loaded comparable size car from one of the other brands.  I chose it over an Infinity or Lexus because of the room, comfort, and driving experience.  My TSX has far exceeded any expectations that I had at the time I purchased it.  It is definitely a car that we will have for a long time.  In the next 3 or 4 years we may even look to purchase me a newer Acura and keep the TSX for my husband to commute to work.  Thanks again for everything, and I look forward to a great long term relationship with you and the service department there at King Acura.

 

 

Nicole Champion

"By far the best experience I ever had!"

It was my 5th car purchase and by far the best experience I ever had. Jefferson Hunt should be commended on how professional and nice he was throughout the whole experience. Reed Lyles went above and beyond his duties to help me get into the car I wanted. I was so impressed with the experience that I will let all my friends know about whom they should contact when they are ready to purchase a car.

Soni Kinjal

"Fast and Efficient!"

Chris,

It not every day one receives the type of Customer Service I received personally from you. From the first inquiry call I placed until pick up you and the entire team at King Acura were more than helpful and courteous. In today?s pace it was a much welcomed fast and efficient process as well. Being in the Hospitality Industry all of my life I can certainly relate to exemplary service and understand that often times it?s the little things that make the greatest impact. Thank you and the team for a job well done.

  A New Loyal Customer

 

Scott Manning,Birmingham, AL

"Exceptional Experience!"

Dear Mr. King,

A few weeks ago, I became the proud owner of a 2011 Acura RL. After fourteen years of driving another RL, there were several reasons that I wanted another. First, it is a great car and second, the service we recieved was superior. The third reason was Jefferson Hunt.
Almost a year ago, while car shopping, we met Mr. Hunt and were much impressed; so when it came time to buy, we sought him out. He is an outstanding sales consultant. He listens attentively, is exceptionally knowledgeable, professional and personable. He also seems to have intuitive ability to anticipate a customer's questions...the mark of a truly great salesman. Mr. Hunt is so confident in the product that he lets the car sell itself....another reason I love Acura.
After the deal was done, Mr. Hunt has continued to follow up to make sure that we are still pleased with our purchase; and we are! King Acura is fortunate to have Jefferson Hunt as well as a top quality service team spearheaded by Chris Brooks. It also helps to have someone as congenial as Candy Cooper at the reception desk.
Our entire experience from stem to stern was exceptional. Thank you.

April Deal,Birmingham, AL

"Outstanding Service makes the difference!"

I Would Like To Specifically Call Out Chris Taylor & Tim Bearden On The Service Team. I've Never Met A More Dedicated Team Committed To Ensuring The Customer Is Informed, Educated On Their Bill And Comfortable With All Aspects Of Their Experience. I Visit Acura Dealerships All Over The Se And Now Find Myself Going Out Of My Way To Have My Car Serviced Here (king Acura) Whenever Possible. Chris Taylor's Outstanding Service Makes The Difference!

Michael Rogers,Kennesaw, Ga.

"I look forward to visiting King Acura!"

Dear Mr. Bearden,

 

I have been a customer of King Acura since August 2004, from the point of sale of my 2004 TL and continuing with the Service Department. First of all, I have been thoroughly pleased. Should I decide to purchase another Acura, of course, King Acura will be the place I will visit.

 

Often, one receives letters about something that's wrong, but I wanted to write you in regards to Chris Taylor and Jo Ann Davis. I met Chris over two years ago and I don't want anyone else to wait on me but him. Chris has been a blessing to me. I have nothing but good things to say about him and in my opinion, he is a valuable asset to King Acura's Service Department. He has always went out of his way to explain things to me in a way I understand, always speaks in a pleasant tone which makes one proud to be associated with him.

 

I also want to comment on Jo Ann Davis. She, too, has been a blessing to me. She is always nice, smiling and pleasant to talk to.

 

I truly look forward to visiting King Acura, even if I do have to spend money when I come J.

 

Yours truly,

 

Anita Finney

Anita Finney,Birmingham, Alabama

"Thank You"

Dear Ronda,

Just wanted to drop a line to express our thanks and gratitute for all your help and patience during the purchaseof our new vehicle. We love the Acura TL 2010 and will continue to do business with Acura in the future. Thank you so much for all you do to keep the customer satisfied!

Sincerely, 

Allie Walters,Birmingham, Alabama

"Great Service and Wonderful Attitude!"

Dear Tim,

   Over the years, I have had many different experiences with automobile dealerships. My experience with staff members of King Acura has been nothing short of outstanding. We are from Tuscaloosa, so it is an imposition to have to bring a vehicle to Birmingham for service. King Acura has made the two hour round trip worth the time.
   Chris Brooks in service has gone out of his way to accommodate us. It is all of the little things he does, and those in Parts and even the Cashier that sets your dealership far apart from the others.
   We will be wanting to trade our MDX for a newer model coming off lease in the next few months. Your dealership has given us renewed faith in the automotive industry, and has certianly endeared me to the unique way that your company conducts your business. Keep that great service and wonderful attitude going!

Dan Tidwell,Tuscaloosa, Alabama

"Beyond getting better!"

The service I get from you guys is beyond getting any better.  In fact I have never received such gratitude and great service that I have gotten from you guys.  Thank you and you will continue to get my business.

Alicia Liddon,Vestavia Hills, Alabama

"The best automotive Service facility!"

The King Acura Service Department Is By Far The Best Automotive Service Facility I Have Ever Used. My Next Car Purchase Will Likely Be An Acura In Large Part Because Of My Experience With The Service Guys.

Mark Lester,Hoover, Alabama

"Great Sales Experience!"

Dear Sir,

I just had to write you a note and tell you what a pleasure it was to deal with your whole staff. I just purchased a used Volvo over the internet from Trevor Kesler. this was a first for me and Trevor mad the process seamless. He talked me through the car late Friday evening, I flew in from Orlando on Saturday morning. He arranged for someone to pick me up at the airport and by 1:00 I was driving my new car back to Orlando.

Thanks for doing business the way business should be done.

 

Bill Orris,Orlando, FL

"Great Experience! "

The King Acura Dealership in Birmingham, Al was absolutely the best Service Dept. I have ever used! Including any Honda as well! They were friendly, helpful, fast, knew exactly what the problem was immediatelty, got me in & out, with no appt., followed up the very next day with a personal call from their Service Dept.!! Great Experience! Moving to the area & will use them for future needs and highly recommend them as well!! Thank You King Acura!

Vicky Chandler,Auburn, AL

"Another Great Sales Experience!"

Trevor did a great job of helping us find a car. He followed up with
us after the sale, and we would definitely go back to him when we're in the market for another car.

Charles & Susan Dismuke,Birmingham, Alabama

"Excellent Service!"

I have been a customer since 1995 and the service has always been excellent.Thanks for all you do!

Anthony Smith,Birmingham, Alabama

"Changed my opinion!"

Dear Mr. Franklin,

It was a pleasure meeting you yesterday. You may remember that I am the gentleman you ferried back and forth from downtown while my car was being serviced.
I am writing tp let you know that I appreciated visiting with you and listening to your stories about Newfoundland, your Constellation flight out of Birmingham many years ago, your childhood in Chilton County in the 1930's and 1940's and your many, many fascinating experiences. I also very much appreciated your safe driving in rather treacherous road conditions.
As a matter of habit, I decided many years ago not to have my car serviced at dealerships because I found them to be overpriced and impersonal. I only visited King Acura yesterday because of some recall/warranty work that needed to be done to my car. I want you to know that you single-handedly changed my opinion of at least one dealership.
I wish you all the best in your semi-retirement, and I look forward to seeing you again at King Acura. With warmest regards I am,

Very truly yours,

Brian A Whal

"Wonderful buying experience!"

Wonderful buying experience! We purchased from King Acura mainly because of the professional demeanor.

Ivey Brown,Birmingham, AL

"Always a pleasure!"

It is always a pleasure to do business with King Acura, Reid and Trevor! I will continue to send people to King Acura.  

Dusty Scherer,Indian Springs, AL